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Another Magnificent Year
Jeppesen Crew Solutions are continuing to capture market share. An estimated forty percent of world-wide airline crew of the larger operators are now planned using Jeppesen Crew Pairing or Jeppesen Crew Rostering. And that number is increasing.
”With thirty new agreements signed for our Crew Solutions during 2017, we are looking back on yet another magnificent year”, says Peter Andersson, Vice President Crew Management. ”It is highly gratifying to see the amount of confidence our customers are placing in our solutions. More and more airlines are making the business case for investing in leading technology for their crew management process, bringing improvements to crew satisfaction, well-being and flight safety, while at the same time controlling costs on a much more detailed level.”

CrewAlert Pro now Free for Flight Safety Professionals
Do you have an interest in Fatigue Risk Management, bio-mathematical modelling of fatigue risk, and work for either an airline flight safety department or for a regulator such as FAA, CASA, EASA etc.? Good news; as of now you can receive a free copy of CrewAlert Pro, the most used app for Fatigue Risk Management with a wide range of powerful functionality.
Please apply for your copy through this link
. Jeppesen will hand out 500 free copies on a first-come-first-served basis during February to June. Please note that CrewAlert Pro runs exclusively on iPhone or iPad on iOS 10 or later.

Are your Crew Processes for FRM In Control ?
Is your airline running the crew rosters through a fatigue model as one of the last steps in the crew management process? Sorting out the bad 'products' by inspection, and then performing costly and time consuming re-work? Or perhaps hardly modifying anything, to avoid that re-work? Some airlines have been trying this approach for FRMS for a couple of years, and it really is time to ask:
How many percent lower risk have you reached?
How much more efficient have you become?
If those questions are hard to answer, or the answers are very low numbers, perhaps the overall risk management approach should be questioned? Some comfort can be found in that your airline is far from alone in taking this reactive approach, but you are using a quite dated methodology. We invite you to read in this paper about Statistical Process Control, a method used for decades in the manufacturing industry, and a great inspiration when it comes to improving production processes in a systematic way. An opportunity perhaps to become more proactive in improving the quality of your crew rosters, and reducing the overall risk?

'Management by Exception' Turns Ten Years at Finnair
October 27 marked the ten-year anniversary of Finnair starting to use Jeppesen Crew Tracking and the Alert Monitor. Jeppesen and Finnair management, together with key users and implementation personnel, recently commemorated the day by gathering in Helsinki to celebrate and recap the implementation project.
"I can not imagine crew control work without the Alert Monitor. It automatically identifies and presents all issues from across the operation on a timeline indicating the urgency. It’s an invaluable tool delivering situational awareness and reducing our workload", says Jari Ahonen, Crew Scheduler at Finnair with almost 20 years of experience. "Becoming aware of a problem in day of operation just a little bit earlier can make a huge difference to the cost at the airline."

BAM Inside. Leading Integration.
The Boeing Alertness Model (BAM) is a high-performance implementation of a model with a validated representation of human physiology. It is easily integrated into any application for crew management. Use BAM, Concert and CrewAlert with your existing solutions for planning and decision support, or even for real-time assessment of fatigue risk during optimization. BAM connects over the Common Alertness Prediction Interface (CAPI), the leading standard for high-performance integration of fatigue models.
Read more about the options for integrating BAM into your crew management environment in this PDF. You are welcome to contact us here for a deeper discussion on how we may be of help improving your crewing process.

CrewAlert Pro Priced at $10 Over X-mas (Dec 24-26)
CrewAlert Pro is the most used app for fatigue risk management in aviation and contains a rich set of functionality. With CrewAlert you can import your rosters, predict fatigue risk using BAM, import sleep from Apple Health for enhanced precision, develop mitigation strategies, report fatigue, collect data, store and share multiple scenarios and run analysis of incidents and accidents - just to mention some of the features.
Over the upcoming Holiday period, 24-26 December, we will make CrewAlert Pro available in the iTunes Appstore at a discounted price; a one-time fee of only USD 9.99 (and a similar level in other currencies). Enjoy!

Utair is First in Russia to Take off With Advanced Optimization
The progressive and highly competitive Russian airline Utair, with more than fifty Boeing 737 aircrafts in their fleet, is implementing the Jeppesen Crew Pairing optimiser and the Boeing Alertness Model (BAM). This makes Utair the first airline in Russia to operate optimised crew pairings, and also the first airline to use BAM for proactive risk reduction in real time during optimisation.
"Jeppesen Crew Pairing will deliver increased efficiency, whilst also improving flight safety using BAM, which provides us with an important competitive edge in the marketplace", says Dmitry Belokon, Head of Crew Planning at Utair. "Using the leading technology for pairing optimisation also allows for detailed what-if scenarios, supporting our strategic decisions that are crucial for capturing additional market going forward. It is all highly exciting", he adds.

Sleepless in Seattle - Amazing Gathering of Expertise
In early November, the industry experts in crew and fleet management once again came together in large numbers for the annual Jeppesen Connect Users Conference. The conference, graciously hosted by Alaska Airlines, was this time held close to the Boeing Renton manufacturing facilities in Seattle, with some 140 people attending from 31 different Airlines. It was three great days packed with information sharing on best practices, demos, ideas, trends, new technology and presentation from airlines on their challenges and improvement projects. A conference summary is available for Jeppesen customers - please contact your Service Manager.
With the conference sleep debt now paid back in full, we are already looking forward to the 2018 Jeppesen Connect Users Conference, to be held in beautiful Lisbon, hosted by TAP Air Portugal.

Your Opinion is Interesting, but Optimization Matters
There is significant value connected to taking the right decisions when implementing change. To find the valuable options, and avoid the costly ones. Far too often, decisions are taken without proper analysis and quantification upfront. This paper briefly explains how the Jeppesen production system doubles up - being also the perfect gauge for decision making.
The Jeppesen Crew Management suite (link) is built for quickly producing the best possible planning results using leading optimisation techniques. The challenge is... (please read more here).

Air Malta Decide on the Boeing Alertness Model
Air Malta, proudly connecting Malta with over 35 major cities across Europe and the Mediterranean, has decided to use the Boeing Alertness Model (BAM), through the Concert platform, for their fatigue risk management system.
"BAM provides us with very powerful assessment capabilities producing the objective metrics we need for supplementing our fatigue risk assessments", says Captain Alexander Muscat, Chief Officer Flight Operations, at Air Malta. "Using validated science and sound metrics, side by side with our own operational feedback, is essential for systematic improvements", he adds.

Jeppesen Crew Pairing adds Analytics at Republic Airlines 
Republic Airline, with a fleet of 180 Embraer 170s and 175s, has signed a three-year agreement for Jeppesen Crew Pairing. This capability transforms data into insight, enabling the airline to optimize its monthly production planning and forecast pairings. Jeppesen Crew Pairing is part of the Boeing AnalytX portfolio of products.
“We look forward to the improvements in both cost savings and maximizing efficiency,” said Paul Kinstedt, senior vice president and chief operating officer, Republic Airline. “Having this premier pairing optimizer capability will help us enhance service to our own customers by being ready for quick changes and operational shifts.”
Please find the full press release here and more information about Jeppesen Crew Pairing through this link.

The Nobel Prize Awarded Research on the Circadian Rhythm!
The 2017 Nobel Prize in Physiology or Medicine was awarded jointly to Jeffrey C. Hall, Michael Rosbash and Michael W. Young for their discoveries of molecular mechanisms that control circadian rhythms.
Circadian rhythms are driven by an internal biological clock that anticipates day/night cycles to optimize the physiology and behavior of organisms. Observations that organisms adapt their physiology and behavior to the time of the day in a circadian fashion have been documented for a long time, but the existence of an endogenous circadian clock would only finally become established well into the 20th century. In 1971... (please read more here).

Cathay Pacific Select Jeppesen
Cathay Pacific, the home carrier of Hong Kong, four time winner of the "World's Best Airline" award and consistently ranked as among the best airlines in the world, has signed a nine-year agreement for Jeppesen Crew Pairing. 
“Cathay Pacific is looking forward to introducing Jeppesen's crew pairing solution. Operating crew out of numerous bases in several continents adds complexity to our crew planning and adds to the challenge of optimising patterns", says James Evans, General Manager Crew Management Programme.  
More information about Jeppesen Crew Pairing is found here.

Interactive Alertness Graph and Radar Chart in Concert
Jeppesen Concert, the most comprehensive fatigue assessment solution in the market, has been extended with a new interactive alertness graph showing the predictions and fatigue causes from BAM. The functionality allows for a richer experience in investigating problematic flights in detailed analysis. 
For airlines not yet using the Concert platform, feel free to contact us for a demo and a trial via this email. Welcome.

Did you know: The Secret of Proactive Risk Reduction
What is behind the the type of optimization that proactively reduces risk in airline crew planning? Not the type that only respects over-simplified rules, based on maximum duty and minimum rest times in various ways, but the one that directly applies the science of our physiology? The type that constructs pairings and rosters, to avoid and reduce risk in the first place, not only pointing out the bad patterns afterwards. What is the secret sauce?  Read more here (pdf).

Welcome Atlasglobal!
Atlasglobal, the prestigious Turkish brand known for its high standards of quality and comfort on board, has chosen Jeppesen Concert for the control and monitoring of crew fatigue risk. 
"Our selection of Jeppesen Concert and the Boeing Alertness Model goes far beyond regulatory compliance", says Hüseyin Hezarfen, Compliance Monitoring and Safety Director at AtlasGlobal. "We needed a comprehensive solution that provides a detailed and accurate quantification and monitoring capability of crew fatigue risk. A risk assessment giving us insights we can act upon", he adds.  
More information about Jeppesen Concert is found here.

Gather Facts, not only Outliers and Opinions
Correctly gauging fatigue risk in your operation, using only fatigue reports and opinions received from the operation, is not an easy task. Crew often need to invest quite some time submitting a fatigue report, which is one of the reasons for under-reporting. But there is also, due to large individual variation, a risk that received fatigue reports mostly reflect outliers, rather than reveal the structural problem you would like to address. And there are no "alertness reports" from crew balancing these outliers; easily leading to applying preventions and mitigations in the wrong places, or for the wrong reasons. Many airlines have too few fatigue reports to be able to accuratetely assess the overall fatigue risk and how it develops over time. For the above reasons, it is important to complement fatigue reporting with more objective measurements using for example a fatigue model or roster metrics, such as those provided by BAM, and to also regularly collect fatigue data from the operation on actual experienced sleepiness and performance levels. Jeppesen is offering a fatigue data collection service, where airlines can collect data in a structured way for actual sleep patterns, reaction times and self-assessments of sleepiness using a simple iPhone app called CrewAlert Lite. The app, as well as the service, is provided free of charge (subject to conditions) and is described in greater detail here. Collected data is handled securely, de-identified at-source and respecting the ethical principles in the Declaration of Helsinki governing this type of investigation. So if you are part of an airline FSAG today, and are interested in gathering facts to complement your data on outliers and opinions, please feel free to contact us here for more information on how to start your own data collection

Did you know: Preventing and Mitigating Fatigue Risk
What can be done, by the organisation and the crew, to reduce the overall fatigue risk in your airline? There are of course a lot of different actions possible, both for preventing and mitigating fatigue risk. Please find attached a PDF listing most of the actions worth considering. Our hope is that you will find these listings useful, perhaps as check-lists, when addressing risk in your FSAG work. These preventions and mitigations are covered in greater detail in the Jeppesen FRM Training Course (schedule available here). Welcome!

AirBridgeCargo Leads the Way in Russia
AirBridgeCargo, one of the top ten international cargo airlines worldwide and the leading all-cargo carrier in Russia, has implemented and begun using Jeppesen Concert for the control and monitoring of crew fatigue risk.
"We operate all over the world and have a challenging flight schedule that is often quite demanding on our crew", says Sergey Lazarev, General Director at AirBridgeCargo. "With the use of Concert we are now able to quantify and monitor our risk exposure, building knowledge of good and bad patterns, which feeds in to our work with risk awareness and preventive actions," he adds.
More information on Jeppesen Concert is found here.

Great Content at WTS 2017 at Ayers Rock 
WTS 2017, or more accurately, the 23rd International Symposium on Shiftwork and Working Time, has just concluded at time of writing. The symposium was held at Ayers Rock in Australia and contained almost a full week of presentations by leading scientists and researchers in the field of sleep/wake regulation, shift scheduling and performance/health issues related to shift work and sleep loss/deprivation. A great handbook containing all abstracts has been compiled by WTS and is found on their home page.
Jeppesen attended the symposium and held a few presentations relating to crew scheduling for aviation. David Karlsson presented on bridging the gap between science and application and explained how a bio-mathematical model can be used to suppress risk during construction of crew schedules. Tomas Klemets held one presentation on crew bidding systems and another on methods for quantification of overall fatigue risk, illustrating how cut-off limits on working hours may be counter-productive for the reduction of total fatigue risk.
You can access the two Jeppesen posters here: "Large Scale Self-rostering in the Aviation Industry" and "Adding Human Physiology to the Airline Crew Scheduling Process".

Air Berlin upgrades their Crew Management Process
Air Berlin, Germany's second largest airline and member of the Oneworld alliance, has implemented Jeppesen crew solutions to support their crew management process.
"We have now started to produce our crew pairings and rosters using Jeppesen solutions", says Camilla Eriksson, Vice President Crew Planning, at Air Berlin. "It is a very powerful solution and we expect significant improvements coming out of the tuning phase now on-going. We will be able to regularly evaluate many alternative scenarios, something we didn't manage to do earlier. A more KPI-driven planning will also allow us to exercise a more detailed and balanced control over the important aspects in the results", she adds.

CrewAlert Pro, Beddit and Apple Health
CrewAlert Pro is frequently used by airline crew to provide a heads-up on fatigue risk and provide prevention and mitigation strategies. The CrewAlert app, exclusively on iOS, is tightly integrated with Apple Health. This integration means that regardless of the type of sleep tracker used, as long as it talks to Health, sleep is automatically imported and results in more accurate fatigue prediction. Note, however, that the accuracy of sleep trackers vary quite a bit; from the more simple apps and wearables up to validated ones like Beddit. In all cases, it is advised to also manually monitor the automatically-kept logs and check that they match "registered" timings. Correctly used, crew can save quite a lot of time and hassle during a data collection. In the latest version of CrewAlert Pro, live as of this week on Appstore, we have improved the health-integration further, with updated logic for import of sleep periods, and maintaining the time zone information etc.

Perspective on Crew Management: Crew-centric, versus Assignment-centric Performance Indicators
Or: ACPIs, the greatest thing since sliced bread?
The traditional way of creating metrics for crew management takes a crew-centric view of the world. Metrics are built to capture aspects of efficiency and cost structure, and are based on pay components such as duty day count and overtime hours. This approach leads to metrics such as block hours per calendar day, block hours per month and monthly duty time. These metrics are useful because they are close to the rules that govern crew planning, mimicking the pace of the planning process, and are often fairly good at reflecting the operator’s costs and crew need. However, do they provide the insights needed for process control and improvement work? more here.

Avianca Joins the Jeppesen Family 
Avianca, the world's second oldest airline and a leading Latin American airline with 180 aircrafts, has selected Jeppesen for supporting their crew management process. The recently signed agreement covers Jeppesen Crew Pairing, Jeppesen Crew Rostering and Jeppesen Concert, and will gradually be taken into production during the year.
     "Continuous improvement is a trademark of Avianca. When we now take a leap forward in evolving our crew management process, Jeppesen was the obvious choice", says Erika Ratkovich, Planning and Control Production Director, at Avianca. "The capabilities of the Jeppesen crew planning optimizers are truly remarkable, and we are already harvesting benefits", she adds.

Outstanding Insights - into the Entire Operation 
Analytics is the discovery, interpretation, and communication of meaningful patterns in data. Analytics is often iterative by nature. Answering one question regularly creates two new ones. This is part of the learning process, but requires a platform that is flexible enough to support both fast exploration of (sometimes!) wild ideas, but also structured work defining new metrics and charts. This in order to quickly learn and gain new valuable insights which can be used to recommend action or guide decision making at your airline, well rooted in business context and science.
     Jeppesen Concert is such a platform - built to support the FSAG with quantification, monitoring, automatic alerts and analysis using vast amounts of data across the entire operation. Concert is powered by the safety performance indicators in BAM (link) that provide predicted fatigue risk as well as other important roster metrics.
     Jeppesen is currently offering a two-month trial period for airlines signing up for a subscription by September 1st at the latest. Please take a look at the introduction video here, study the product sheet, and let us know through your Jeppesen account manager, or via this email address, if you are interested upgrading your FRM capabilities. Welcome.

Technology Careers at a New Altitude 
Jeppesen is in search of new talented professionals in Göteborg, Singapore, Germany and North America. Over 40 new positions are currently announced. Please assist in spreading the word - or why not apply yourself? A link to our recruitment pages is found here: Jeppesen Jobs.

Condor Selects Jeppesen and BAM 
Condor, a subsidiary of Thomas Cook GmbH, flying its guests to the most beautiful holiday destinations around the world since 1956, has selected Jeppesen crew planning solutions and fatigue risk management functionality. The implementation is ongoing and usage will commence over the coming months.
     "By introducing advanced planning capabilities from Jeppesen we will take a leap forward in terms of planning results for our crew," says Marcus Weggel, Group Director Crew Planning Thomas Cook Airlines. "Furthermore, we will be able to manage our fatigue risk based on the facts provided by the Jeppesen tools. Knowing that these facts are based on scientific knowledge certainly helps," he adds.

Jeppesen FRM Workshop in Moscow April 27 
Jeppesen will host a full-day FRM Workshop in Moscow April 27. The event will take place at the St. Regis Hotel, 10:00-17:00, followed by dinner. The workshop will provide answers to the following: What is the latest science telling us? How is the new regulation affecting the industry? How can crew fatigue be quantified, and how may operational risk be taken into account? What is the best-practice for FRMS? The role of the Fatigue Safety Action Group, Definitions of suitable Safety Performance Indicators, Demonstration of common tools, and a Panel discussion/Q&A: way forward for Russia on FRMS. The workshop is open to all airlines and free of charge. Please contact us via this email if you are interested in joining in, and we will try to make room for you. Welcome!

Have You Spread the Word, and Taken the On-line Survey?
The European Commission (DG MOVE) together with European Aviation Safety Agency (EASA) has set up a research study to review the effectiveness of the new flight and duty time limitations and rest requirements applicable since 18 February 2016. The objective is to determine whether these rules provide sufficient protection from potential consequences of aircrew fatigue and, if necessary, to make recommendations for changes to the rules.
     Now you have a chance to influence the focus of the study. An on-line survey has been created for crew and other stake holders to give input on six different duty-types of potential concern. Please take the survey (no later than April 11) and also feel free to forward the survey link within your organization, to help us spread the word. Thank you in advance!
     For full information and the link to the survey, please follow this link.

"A Most Gratifying Rate of Climb"
Jeppesen has invested heavily during the last few years in the development of crew management solutions and surrounding services. The new Atrium platform is now in full production, and the demand for Jeppesen optimisation technology, decision support, training and fatigue risk management solutions is at an all-time high. “Looking back we see an unprecedented interest in our crew solutions over the past two years with more than 50 new agreements with our customers. The investments made in our optimisation technology, day-of-ops capabilities and fatigue risk management are really receiving the attention of the market, and we experience a most gratifying rate of climb at the moment,” says Peter Andersson, Vice President of Crew Management Solutions. 

CrewAlert Pro now Reports also on Extended SPIs
The latest version of CrewAlert Pro, now available on the iTunes Appstore, has been enhanced to also report on the extended Safety Performance Indicators (SPIs) recently defined along the IATA guidelines. This video quickly shows you how to access the SPIs inside CrewAlert. The SPI definitions are available in this fact sheet as well as by tapping the SPI labels in CrewAlert. 

Air Baltic Extends the Usage of Jeppesen Solutions
Air Baltic, already a customer of Jeppesen Concert, has entered new agreements for navigation services, Jeppesen Crew Pairing, Jeppesen Crew Rostering, and a tight integration of the Boeing Alertness Model with the crew planning optimisers. “We are pleased to start cooperation with Jeppesen, which is well known for the quality of its service in the navigation and crew management arenas,” said Alla Struchina, Flight Support manager, Air Baltic, in a recent press release.  

Experience Hands-on FRM Training
In contrast to training classes from most other suppliers, the Jeppesen FRM training courses contain many hands-on exercises practicing how to reduce and avoid fatigue risk in your operation. The exercises are based on realistic crew planning scenarios using production tools common to many airlines - teaching users how to make a real difference to risk exposure, while protecting other important key performance indicators.The next training classes will run in Gothenburg on April 19-20 and on May 10-11 in Leon, Mexico. More information here.

Swiss Signs for Jeppesen Crew Tracking
Experience Hands-on FRM Training In contrast to training classes from most other suppliers, the Jeppesen FRM training courses contain many hands-on exercises practicing how to reduce and avoid fatigue risk in your operation. The exercises are based on realistic crew planning scenarios using production tools common to many airlines - teaching users how to make a real difference to risk exposure, while protecting other important key performance indicators. The next training class will run in Gothenburg on April 19-20, and we still have seats available. The course will also be held on May 10-11 in Leon, Mexico. Please follow the links in the section below for more details and for signing up. Welcome!

EASA to Review Effectiveness of new Regulation
EASA and the European Commission have selected a consortium, led by the Netherlands Aerospace Centre (NLR), to perform a review of the effectiveness of the new European flight and duty time limits that came into effect in February 2016. The review will run over a two-year period and includes extensive data collection from European airline operators. The consortium consists of NLR, Jeppesen, the German Aerospace Centre (DLR), and the Stress Research Institute at Stockholm University.

Swiss Signs for Jeppesen Crew Tracking
Jeppesen has agreed to a new three-year service contract with Swiss International Air Lines, Ltd. (Swiss), the national airline of Switzerland. Through the agreement, Swiss will integrate Jeppesen Crew Tracking into their operations to optimize crew planning and recover from disruptions to planned crew schedules.
     “Using Jeppesen Crew Tracking services enables us to manage daily operations in an efficient way, through the ability to quickly resolve the myriad operational issues that can result in changes to scheduled crew rosters,” said Daniel Silvestri, head of Operations Planning, Swiss. Read the full press release here.

Selecting a Fatigue Model
Selecting a bio-mathematical fatigue model for supporting your crew management process and your work within the Fatigue Safety Action Group might not be all that straightforward. There are a number of aspects to carefully consider in order to achieve the best effect per invested dollar.
     Aspects such as model validity, performance, price, support, and exchangeability will all be of high importance for a successful implementation, and for day-to-day usage that makes a real difference to the risk exposure. Two documents developed in order to assist with an airlines evaluation of models are The CASA Biomathematical Fatigue Model Guidance Document and The Jeppesen Fatigue Model Comparison Matrix. For more information on fatigue model benchmarks, you are welcome to contact us through

Turkish Airlines Implements BAM and Concert
Turkish Airlines has decided to implement fatigue risk management functionality from Jeppesen and Boeing.
     "Our pilots and cabin crew members are extremely important to us and deserve the best working conditions for delivering world-class flight performance, safety and service to our passengers," says Mustafa Afacan, SVP Corporate Safety, at Turkish Airlines. "With the Boeing Alertness Model now tightly integrated to our planning processes, we will be able to produce even better rosters while maintaining efficiency," he continues.

CrewAlert Pro X-mas Offer
CrewAlert will once again be available at a discounted price over the Christmas weekend. CrewAlert Pro, containing the Boeing Alertness Model and all features unlocked, is normally priced at $30 but will now be available in the iTunes Appstore for $10 between December 22 and January 2.

First Come, First... Book Your Fatigue Risk Assessment Now
Jeppesen is sponsoring the Managing Fatigue Conference in San Diego, March 20-23 and will be exhibiting on-site during the full week. For this event, Jeppesen will offer five airline operators a free-of-charge hands-on session with Jeppesen Concert and the Boeing Alertness Model. Participating airlines will receive a detailed fatigue risk assessment on their own data. As this in-depth analysis will take some time to prepare, we need you to register your interest with us January 20 at the latest. The analysis offer is limited to airlines with a minimum of 80 aircrafts, who are attending the conference, and are not already using Jeppesen Concert. Please register here. First come, first served.

Jeppesen Connects Crew Experts in Berlin
The three-day Jeppesen Connect event in Berlin at the beginning of the month was a great success. Almost 200 crew management and flight safety experts attended a wide variety of sessions focused around best practices for crew scheduling and related processes.

Future-Proofing Your Applications
BAM, the Boeing Alertness Model, is built to communicate with applications such as CrewAlert, Jeppesen Concert, and Jeppesen Crew Solutions, as well as third-party products over a high-performance run-time interface called CAPI.
     CAPI, the Common Alertness Prediction Interface, is the only proposed standard for fatigue model connectivity and is free to use for all airlines for their integration of bio-mathematical models in their in-house applications. The technology is also open to use for other providers of fatigue models.

Did You Know This: Aligning Rules With Human Physiology
A collection of hard rules, based on strict cut-offs for time spent on and off duty, meant to limit fatigue risk for crew, will always contain inefficiencies. This due to human physiology being so much more complex than what can be captured by rules designed to limit work.
Continue to read here.

GOL Implements Jeppesen Crew Rostering
GOL, a leading airline in Brazil with almost 140 Boeing 737's, has this summer implemented Jeppesen Crew Rostering.
     “With the use of Jeppesen Crew Rostering services, we have experienced lower operating costs and have been able to publish our crew rosters much earlier than we were able to previously,” said Capt. Sergio Quito, chief operating officer, GOL. “Since we initiated Crew Rostering in June, we have noted improved quality of life and job satisfaction from our team, which was an important factor for implementing this system.”

Göteborg. Berlin. Dubai. 
A couple of busy weeks are coming up, providing good opportunities for meeting up with the Jeppesen FRM experts in either Göteborg, Berlin or Dubai. As soon as next week (26/27 October) we will have an in-depth FRM Training Course in Göteborg, a few seats are still available. Shortly thereafter, there is a chance of participating in our free-of-charge one-day FRM/crew planning seminar in Berlin Nov 7. Finally, Jeppesen will also present and exhibit at the IASS in Dubai on November 14-16. If you would like to attend or book a demo, contact us via the links above, or by dropping us a line on Welcome!

BAM Prediction Power
IATA has published guidance on model-based and roster-based metrics that can be suitable for an operator to monitor in order to detect systematic differences early on, enabling a proactive address of fatigue risk. Implementing such metrics in the crew planning systems can, however, be a lengthy process and does not always enable a good comparison with predictions of sleep/wake and alertness given by a fatigue model.
     BAM, now the most frequently used fatigue model in aviation, has many of these metrics built-in out-of-the-box. With BAM you can easily quantify and track a large set of metrics such as block hours, working time, body clock de-synchronization, hours flown below a certain threshold, amount of sleep opportunity, missing sleep etc. Please see the information sheet on these metrics, which can be tracked in detail and monitored across your operation per fleet, rank, base etc. preferably using Jeppesen Concert for the analysis.

Seminar: Safety and Efficiency Hand in Hand
Some safety professionals, unions and crew planning personnel still think that an improved safety level through reduced fatigue risk needs to take its toll on planned crew efficiency. Creating additional rest opportunity and placing it wisely can only come at the expense of working less, they think.
     But they are wrong. Safety and crew efficiency are not opposites. Come and see for yourself, and meet up with the experts, at our combined FRM/Crew planning seminar held in Berlin on November 7. Please find the invitation here. Welcome!

Aeromexico Goes Proactive on Fatigue Risk
Aeromexico, Mexico's flagship airline, founding member of Skyteam and with a strong commitment to continuous improvement in flight safety, has decided to use BAM tightly integrated with their Jeppesen crew planning systems.
     "We have used Jeppesen crew planning optimizers for over 15 years assisting us creating the best possible crew plans. With the integration of the Boeing Alertness Model we will be able to build crew pairings and rosters that are safer and kinder to the physiology of our highly valued crew members while still preserving other important key performance indicators such as crew efficiency," says Captain Juan B. Hurtado y Dagda, Senior Vice President of Flight Safety at Aeromexico.

Attending the ESRS in Bologna?
The 23rd congress of the European Sleep Research Society will take place in Bologna September 13-16 with a very comprehensive and interesting program (link). Jeppesen will attend with key members of our FRM team ready to meet up with you demonstrating optimization, CrewAlert, BAM and Jeppesen Concert. Please get in touch with Arvid Müllern-Aspegren if you are attending and would like a demo of leading FRM tools making a real difference to fatigue risk in your operation. Welcome!

Did You Know This About: Fatigue Reporting
Fatigue reporting by airline crew is seen by ICAO as a critical part of a fatigue risk management system.    CrewAlert Pro contains fatigue reporting functionality that quickly and accurately provide extensive information back to the company. Within a minute or two crew can issue a report and submit it over e-mail containing all the details including sleep/wake logs, duty patterns, assessments and even prior measurements done by a built-in validated PVT. Flight safety personnel can then easily load, share and assess this information and extract statistics for their operation.
     Contact us at to learn more.

FAA Receives Training on the Boeing Alertness Model
FAA recently received training on the Boeing Alertness Model (BAM) and the associated tools for fatigue modelling. This means that FAA now has the necessary tools, knowledge and support from Boeing for reviewing FRM applications from airline operators that build on modelling using BAM.
     For detailed information about the Boeing Alertness Model, please see this technical fact sheet.



Jeppesen Fatigue Risk Management Portfolio

Boeing and Jeppesen have jointly developed Fatigue Risk Management (FRM) functionality for allowing airlines to control crew fatigue and fatigue risk in crew planning and operation. The functionality is built into the Jeppesen Crew Management products so that scientific fatigue/alertness models can be accessed while constructing and maintaining crew schedules.

The FRM functionality allows for individual predictions on each flight of both crew alertness and associated risk. The alertness and risk information is available both in the GUI for the end-user but also to the optimizers during pairing and roster creation.

The availability of this information makes it possible to “build” alertness into rosters in the planning stage and to control and monitor it during manual roster maintenance and day-of-operation changes.

Alertness can be built into the crew schedules where it decreases fatigue risk the most – thus addressing the “tail” of the risk distribution. An operator may both use strict limits on fatigue risk, incentives to avoid the risk, alerts on risk thresholds, or any combination of these.

The Jeppesen rule engine RAVE, used in the Jeppesen Crew Management product suite, is able to connect to any scientific fatigue model compliant with CAPI, the Common Alertness Prediction Interface. CAPI enables high-speed integration with optimizers and aligns alertness prediction across models.

Download FRM Portfolio Overview (pdf)

Jeppesen Crew Solutions

Build in alertness from the beginning when optimizing and maintaining crew pairings and rosters.

Jeppesen CAPI

Add advanced decision support and visualization to your existing crew scheduling solution allowing for direct access to scientific fatigue models.

Jeppesen CFAS/Concert

Assess crew fatigue for entire fleets in seconds integrated easily with your existing crew scheduling solution.

Jeppesen CrewAlert

Assess individual schedules, get acquainted with sleep science, and collect operational fatigue data easily.

Fatigue Models

Use the leading fatigue models with the products and services in the Jeppesen portfolio.

FRM Services

Leverage the Jeppesen FRM experiences through business consultancy, training courses, assistance with data collection, or have Jeppesen construct your crew schedules remotely - efficiently enhancing safety.

Fatigue Data Collection

Join us move science forward by collecting operational fatigue data.

FRM News Archive

FRM News Archive

FRM Publications

FRM Publications

CrewAlert Privacy Policy

CrewAlert Privacy Policy

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