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FAQs - General Site FAQ

Answers to questions including what browsers our site is optimized for, and what additional plug-ins you may need to download.

Questions

  1. I understand there is a survey I can take about the site. Where can I find it?
  2. Which other programs might I need to use the website?
  3. How should my security settings be configured on my browser?
  4. Does Jeppesen.com use cookies?
  5. What other information does Jeppesen.com collect?
  6. What's different about the new Jeppesen.com?
  7. How do I register on the site?
  8. What is SSL?
  9. What type of Server ID does Jeppesen.com use?
  10. What is a Server ID?
  11. What are Authentication and Encryption?
  12. What is the difference between 40-bit and 128-bit cipher strength?
  13. Which browser should I use to view Jeppesen.com?
  14. Why is Javascript required when visiting Jeppesen.com and JeppDirect.com?

Answers

1. I understand there is a survey I can take about the site. Where can I find it?

The survey for Jeppesen.com can be found on any page at the bottom right portion of the screen and is labeled Customer Satisfaction Survey.

If you wish, you can also take the JeppDirect Survey located in the lower right section of every page under Help & Instructions.

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2. Which other programs might I need to use the website?

Many of our downloadable files are saved as .pdf (portable document file) files.

Adobe Acrobat Reader is needed to view these files.

Macromedia Flash is also used in some portions of the website.

These programs are free and available on the web, just click on the name above to download.

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3. How should my security settings be configured on my browser?

Our site should work with the default settings on your browser, with the exception of viewing our electronic charts. To enable ActiveX controls follow these easy steps:
 

  1. In your browser, click on "Tools" and select "Internet Options"
  2. Click the tab called "Security"
  3. With the Globe icon highlighted, click the button that says "Custom Level...
  4. Under the "ActiveX controls and plug-ins" section make sure that each sub-section is set to either "Enable" or "Prompt"
  5. Click "OK". Click "Yes" when the "Warning!" pop-up window appears
  6. Click "OK"
  7. Reload the Web page you were on by clicking the Reload or Refresh button in the Internet toolbar
  8. When prompted to run ActiveX control for subsequent pages, click "OK" and/or "Yes" to view charts

We recommend that you turn your browser settings back to the default level after you have finished viewing charts. While our ActiveX controls are safe, we cannot guarantee that those on other websites are as well.

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4. Does Jeppesen.com use cookies?

This site will collect no personal identifying information about individuals except when specifically and knowingly provided by such individuals. In addition, Jeppesen may create a temporary "cookie" in the memory of a Jeppesen website user's computer. This temporary cookie disappears when the user's browser session is ended. The cookie itself does not contain any personal identifying information, although it will enable Jeppesen to relate a user's profile or use of website information to information that the user has specifically and knowingly provided to Jeppesen and allow users to make online purchases.

Please note that in order to register or purchase from Jeppesen.com or JeppDirect.com, you will need to configure your browser to allow cookies.  If you use the Google Toolbar, you will also need to modify its settings to allow for your session to proceed uninterrupted.

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5. What other information does Jeppesen.com collect?

This site will collect no personal identifying information about individuals except when specifically and knowingly provided by such individuals. In addition, Jeppesen may create a temporary "cookie" in the memory of a Jeppesen Web site user's computer. This temporary cookie disappears when the user's browser session is ended. The cookie itself does not contain any personal identifying information, although it will enable Jeppesen to relate a user's profile or use of web site information to information that the user has specifically and knowingly provided to Jeppesen.

A user's personal identifying information may be used by Jeppesen for demographic, customer service and informational purposes. Jeppesen may also use such information for marketing and promotional purposes.

Jeppesen website users should be aware than when they voluntarily disclose personal information (e.g., user name, email address) on bulletin boards that information can be collected and used by others and may result in unsolicited messages from other posting individuals or groups.

Any users submitting payment and/or credit card information to Jeppesen for use in the online purchase of Jeppesen products and services should NOT submit this information unless they are confident that they are doing so within a secure web environment. Secure pages can usually be verified by popup browser messages and by looking for security emblems displayed in most browser windows. Consult your browser documentation and/or internet service provider for details.

For more information, read our privacy policy here.

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6. What's different about the new Jeppesen.com?

Based on comments we've received from our customers, we've revamped Jeppesen.com to improve the way you find information as well as purchase products and services online. We've also added new functionality to enhance your online experience.

Once you've registered and logged in you can:

 

  • View complimentary airport diagrams
  • View revision letters and chart Notices & Alerts (for all current Standard Airway Manual subscribers)
  • View your order history
  • Track shipping on your existing and future orders (Western Hemisphere customers only at this time)
  • Manage, update and edit your profile easily online
  • View open orders, transactions and transaction history

 

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7. How do I register on the site?

Registering on Jeppesen.com is easy. Simply click on the "Register" button from the homepage and fill out the form. While all customers (both new and existing) must register, current Jeppesen customers can link to their existing Jeppesen accounts by entering their Jeppesen Customer Number and existing primary billing address in the Registration Form.

The web registration uses 128-bit encryption. We recognize that some customers may have older browsers, or newer ones with only 56-bit cipher strength. When you login, if you see an error message that reads "This page cannot be displayed" or a dialog box that says: "An error occurred in the secure channel support", check your browser's cipher strength as follows: In your Internet Explorer browser click on HELP->About Internet Explorer. The window that pops up should say "Cipher strength: 128-bit."
 

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8. What is SSL?

The Secure Sockets Layer (SSL) protocol has become the universal standard on the Web for authenticating websites to Web browser users, and for encrypting communications between browser users and Web servers. Because SSL is built into all major browsers and Web servers, simply installing a digital certificate, or Server ID, enables SSL capabilities. What this means to you is that Jeppesen.com is a safe and secure place to conduct e-commerce transactions, including such activities as storing your credit card number and personal information.

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9. What type of Server ID does Jeppesen.com use?

We use a 128-bit digital certificate ID issued by Verisign, Inc. to secure all our online communications. We require the use of a secure browser with 128-bit encryption to access account information and perform transactions. Microsoft® Internet Explorer, and Mozilla Firefox® are all secure browsers. However, the 128-bit encryption is an optional feature and may not be available outside of the United States and Canada.

Since 128-bit encryption is optional for Microsoft® and Firefox Internet browsers, you should check your browser for its encryption level. You may check to determine if your browser has 128-bit encryption by clicking on "Help" and then "About" in your browser's top menu. If you are not using one of these browsers, or feel your browser does not meet the 128-bit encryption security requirements of Jeppesen Sanderson, visit Microsoft or Mozilla to download the latest versions of supported browsers.

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10. What is a Server ID?

Installed on our Web server, a Server ID is a digital credential that enables visitors using Web browsers to verify our site's authenticity and to communicate with it securely via SSL encryption.

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11. What are Authentication and Encryption?

SSL server authentication allows users to confirm a Web server's identity. Your SSL-enabled Web browser can automatically check that a server's certificate and public ID are valid and have been issued by a certificate authority (CA) - such as VeriSign - listed in the client software's list of trusted CAs. SSL server authentication is vital for secure e-commerce transactions in which users, for example, are sending credit card numbers over the Web and first want to verify the receiving server's identity.

An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, protecting private information from interception over the Internet. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering - that is, for automatically determining whether the data has been altered in transit. This means that users can confidently send private data, such as credit card numbers, to Jeppesen.com, trusting that SSL keeps it private and confidential.

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12. What is the difference between 40-bit and 128-bit cipher strength?

The primary difference between the two types of VeriSign Server IDs is the strength of the SSL session that each enable. SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. 128-bit SSL encryption is the world's strongest: according to RSA Labs, it would take a trillion-trillion years to crack using today's technology.

Microsoft and Netscape offer two versions of their Web browsers, export and domestic, that enable different levels of encryption depending on the type of Server ID with which the browser is communicating.

40-bit SSL (Secure Server) IDs, included with Secure Site and Commerce Site Services, enable 40-bit SSL when communicating with export-version Mozilla and Microsoft Internet Explorer browsers (used by most people in the U.S. and worldwide), and 128-bit SSL encryption when communicating with domestic-version Microsoft and Mozilla browsers.

128-bit SSL (Global Server) IDs enable 128-bit SSL encryption - the world's strongest - with both domestic and export versions of Microsoft and Mozilla browsers.

Another key difference between 128-bit SSL Global Server IDs and 40-bit SSL Secure Server IDs is the number of server platforms that support them. Global Server IDs are supported by many major platforms, while Secure Server IDs are supported by a much longer, more comprehensive list of platforms.

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13. Which browser should I use to view Jeppesen.com?

For Windows XP and Windows 2000, our site is optimized for Internet Explorer 6 and 7, and Mozilla Firefox 1.5 or higher.  

For Mac OS X (Version 10.4), our site is optimized for Safari 2.0 or higher and Firefox 1.5 or higher.

Visit Microsoft or Mozilla to download the latest versions of supported browsers.

Even if you already have the required minimum browser version, it's a good idea to add 128-bit encryption to Firefox or Explorer. This is the strongest, most secure form of encryption available.
 

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14. Why is Javascript required when visiting Jeppesen.com and JeppDirect.com?

In order to provide you with the best possible browsing and shopping experience, Javascript is required to be enabled on your browser.  In an effort to streamline the user interface for both Jeppesen.com and JeppDirect.com, we made a decision to have Javascript enabled so that you can quickly find the information you need.

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